Our silver service (previously known as Diamond Service) offers a full meet and greet service from the minute you arrive at the airport or into the terminal. Available at Dubai and Bahrain International airports, this service includes a complimentary porter service and is recommended for passengers with special needs as well as young and first-time passengers., For a more personal experience, choose our gold service where you can enjoy a dedicated escort, exclusively for you, through the airport formalities.
This service includes:
Full escort through airport related formalities and clearance through marhaba’s dedicated counter
Special hand baggage trolleys (on request)
Complimentary porterage services and assistance with baggage
Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 in Dubai International airport).
On Departures
You will be met at the kerbside and escorted with complimentary porter service at the check-in area
Full escort through check-in, immigration and security formalities
In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
On Arrivals
A warm welcome on arrivals. You will be met as you enter the terminal by a marhaba agent holding a name board
Full escort through immigration formalities and security screening
Assistance at the baggage belt area and complimentary porter service
Escort to the receiving party at the meeting point outside arrivals
In addition to the above, if you are arriving at Bahrain International Airport you will be welcomed to the marhaba arrival lounge with complimentary refreshments while your marhaba agent processes your passport clearance

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