Our gold service (previously known as Personalised Service) provides you with a dedicated escort just for you on arrivals or departures. Your own personal guide will accompany you exclusively through all airport formalities, making your journey that much easier.
On Arrivals in Dubai
Dedicated one-to-one escort from arrivals. You will be met as you enter the terminal by a marhaba agent holding a
name board
Assistance through all airport arrival formalities
Special hand baggage trolleys (on request)
Assistance at the baggage belt area and complimentary porter service
Priority buggy car transfer through the airport terminal (on request and in areas where access is permitted by
Civil Aviation Authorities in Terminal 1 and Emirates Terminal 3 at Dubai International airport.
Complimentary access to the marhaba lounge on your next departure from Dubai
Escort to the receiving party at the meeting point outside arrivals
On Arrivals in Bahrain
Dedicated one-to-one escort from arrivals. You will be met as you enter the terminal by a marhaba agent holding a name board
You will welcomed to the marhaba lounge on arrival with complimentary refreshments while your marhaba agent processes your passport clearance
Assistance through all airport arrival formalities
Special hand baggage trolleys (on request)
Assistance at the baggage belt area and complimentary porter service
Escort to the receiving party at the meeting point outside arrivals
On Departures in Dubai
Dedicated one-to-one escort through the entire departure process.
You will be met at the kerbside and escorted with complimentary porter service at the check-in area
Full escort through check-in, immigration and security formalities
In addition to the above, passengers departing from Terminal 1 and Emirates Terminal 3 in Dubai have access to the marhaba departure check-in lounge at the check-in area, which serves light refreshments and offers a selection of reading materials.
Included in this service is access to the exclusive marhaba lounge located near the departure gates area, offering a full buffet, beverages and facilities while you await your flight (available in all terminals at Dubai International airport).
Escort from the marhaba lounge to the boarding gate
On Departures in Bahrain
Dedicated one-to-one escort through the entire departure process.
You will be met at the kerbside and escorted with complimentary porter service to the check-in area.
Full escort through check-in, immigration and security formalities.
You will be escorted to the marhaba lounge located in departures area after immigration, with complimentary access to a wide variety of food, beverages and facilities while you await your flight
Escort from the lounge to the boarding gate

DXB term1
100
DXB term2
110
DXB term3
130

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